Return policy

RETURN POLICY
Last updated August, 2022

 Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in
new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at info@thorafinnsdottir.dk to arrange return.

Please place the item securely in its original packaging and note with reason, and mail your return to the following address:
thorafinnsdottir.dk
Attn: Returns
To: Thora Finnsdottir, Gjethusparken 4, 

3300 Frederiksværk, 

Denmark

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return.

CONSUMER RIGHTS

According to danish law, you have a two years right of complaint according to below paragraph

§ 42. If the purchase relates to a specific object, and this suffers from a defect, the buyer can cancel the purchase or demand a proportional reduction in the purchase price. However, if the defect is considered insignificant, the buyer is not entitled to cancel the purchase, unless the seller has acted fraudulently. Read more about your rights here: https://www.forbrug.dk/english/

DELIVERY TIME

As we rely on postal services from different suppliers(Postnord, DAO, DHL, FedEx, etc), the delivery time of products vary from 1-7 days for domestic purchases and from 1-30 days for overseas purchases,, depending on selected service provider by the customer, Thorafinnsdottir cannot be held liable for any delays, once package has been dispatched from warehouse. We will assist in clarification and investigation regarding any delays, track and trace information where possible. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange with similar item if requested.
Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will
notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:
● Custom made Unique creations (unless damaged during transport)

For defective or damaged products, please contact us at the contact details below to arrange a refund or
exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+4526191998
info@thorafinnsdottir.dk

CVR 33971397